Cancellation Policy:
You have the flexibility to cancel a paid journey up to 48 hours before its scheduled commencement.
We provide multiple avenues for cancellations, including text, WhatsApp, or email, or simply call us.
Our commitment to your convenience extends to prompt refunds, with your payment being reimbursed immediately upon cancellation.
We are deeply appreciative of your trust in BIGTAXI for your transportation needs. Rest assured that your peace of mind and security will always be our foremost priorities.
Secure Payment Options:
1.Chip and Pin (for payments under £100): This method ensures the security of your payment information while providing a seamless transaction experience.
2.Contactless (for payments under £100): A convenient and secure option designed to prioritise your safety and ease of payment.
3.Pin Security Code (for payments exceeding £100): For higher-value transactions, an additional layer of security is applied through the requirement of a pin security code.
4.Payment Link (Our Highly Recommended Method): Our trusted online banking partner, SUMUP, will send you a secure payment link via WhatsApp, SMS, or email, reflecting the agreed-upon amount. When you choose the Payment Link option, rest assured that your card details remain confidential and protected.
We strongly encourage the use of our Payment Link, as it not only prioritise your safety but also offers unmatched convenience. By selecting the Payment Link, you benefit from the highest level of online payment security.
Importantly, neither BIGTAXI nor any third party will ever have access to your card details or sensitive banking information.
At BIGTAXI, the safety and security of our customers are paramount. We hold a steadfast commitment to protecting your personal and financial information.
To underscore this commitment, please be assured that it is our strict policy that under no circumstances will our drivers or any representatives from BIGTAXI ever request to physically hold your payment card or solicit your card details over the phone. Your payment card details must always remain securely in your possession to guarantee your financial security.
PAYMENT METHODS
Copyright BIGTAXI 2023
At BIGTAXI, the safety and security of our customers are paramount. We hold a steadfast commitment to protecting your personal and financial information.